Booking Conditions

 All the holiday homes available through this website are used by their owners for their own breaks away. In some cases, this can be the second or third generation of the same family. This means that when you stay at a cottage, you are not just renting some faceless accommodation, but you are staying in someone’s second home. The family that owns it may be staying before and after you. As a consequence, we do some things a little differently to hotels, motels and serviced apartments. 
For example:
 ·       The cottage is set up for the owner, and may be different from what you may be familiar with.
·        You will need to clean up the place at the end of your stay. (We leave you cleaning equipment and instructions on what you will need to do.)
·        You will need to bring with you things like sheets, towels, pillow cases and tea-towels, as well as food and any other essentials. 

 The rate shown with the cottage is the base rate for 4 people.  Additional charges are as follows:
·        A $25 administration fee is charged on all bookings.
·        Additional Adults (13 years plus) are charged at $25 each per night.
·        Additional Children (under 13) are charged at $15 each per night.

** Tariffs may vary.  Check the specific cottage pages for the correct rates. ** 

 When you make a booking from our website the following process occurs:

1) Your booking request and details are forwarded to St Arnaud Holiday Cottages. 

2) During office hours 9am to 5pm Monday to Friday, we chronologically work through each booking request. We will screen each booking for suitability and availability and only process the booking once we are satisfied all information is provided and the bach is available.   

3) An email will be sent providing details of how you can make your payment. A booking is not considered confirmed until we receive notification from you that the deposit has been made.

4) Bookings not paid for within 7 days will automatically be cancelled.  If you require more than 7 days to make a booking payment, please let us know.

5) Should your booking be rejected due to unavailability or other reasons you will be advised. There is always a possibility that someone may book prior to you – especially if you are using our website outside of normal office hours. Please note we operate on a “first come, first served” basis so please be aware that your booking is not a certainty until we have sent you a confirmation. 

If you are booking within a short time frame (ie within 3 days) we strongly recommend you contact the office directly on (022) 493-7053 during office hours to check on the validity of your booking before proceeding on your journey. 

 Each booking made attracts a $25 non refundable administration fee. This fee is in addition to the nightly tariff quoted for each home and is charged only once for each booking.   
Full payment is required at the time of booking to secure the booking.
A booking confirmation will be forwarded to you once we have confirmed availability and you have paid for the booking. If you require extra time to pay,  or wish to cancel please contact us immediately.     (Credit card will be coming soon).

Once payment is received we will email a confirmation receipt with information on where to pick up the key, reference numbers etc. 

In the event of an account not being paid when due, for either accommodation, sundry hire or other possible charges we reserve the right to charge the credit card number provided, or if not provided, to invoice you (the guest) and if necessary refer the account to a debt collection agency and add all costs of collection to that account. 

 All houses are fully furnished.  Please check the information page of each home to see a list of contents. 
Duvets and pillows are provided for the beds and often extra blankets are supplied as well. 
Basic cooking utensils etc. are provided, however we recommend if you require a specialized piece of cooking equipment or a coffee plunger that you bring this with you. Not all baches have these.
A dish cloth and cleaning products are provided. 
Baches with log fires have wood provided. 

The tenant is required to bring their own:

1. Sheets and pillowcases for the beds and any extra blankets you may feel necessary
2. Food & beverages, including coffee, tea, sugar, milk, salt & pepper, herbs, cooking oil etc.
3. Personal hygiene products including soap, shampoo etc
4. Laundry powder
5. Toilet paper – the first roll is generally provided.
6. Tea towels, and dish washing liquid. 

 Any home listed with a BBQ will NOT have a gas bottle provided. You will need to bring your own gas bottle.  Any BBQ used must be cleaned properly prior to departure.

BBQs are inspected after every booking and if you fail to clean the BBQ after using it, you will be charged a $50 cleaning fee. 

 Noisy parties or gatherings are not permitted. We ask that you respect the neighbours.  If complaints are received and management is required to attend the incident a $100 call out fee will be charged and the guest will be ask to quieten down.  Upon receipt of further complaints St Arnaud Holiday Cottages reserve the right to evict the guest from the property. 

Large gatherings for birthdays, weddings, conferences or similar such activities, where the number of people in attendance at any one time far exceeds the stated number the house sleeps, must first be approved by St Arnaud Holiday Cottages. 

 Please select your bach carefully. If you wish to cancel your booking for any reason 30 days or more prior to arrival date you will receive a refund of the deposit less the $25 non refundable administration fee.
 If you wish to cancel within 14 days of your arrival date, your payment will not be refunded unless the same home is able to be re-let for the same period.

Should you choose to shorten the length of your stay, and it is within 30 days of your arrival date you will still be liable for the full period originally booked. Please choose your dates carefully.

If you wish to transfer your confirmed booking from one home to another, this will incur a $25 administration fee.   Please note transferring a booking is only permitted 30 days or more prior to the arrival date, otherwise this will be treated as a cancellation for the original bach. 

All bookings are subject to cancellation due to unforeseen circumstances including the sale of the property, long-term letting or other events outside St Arnaud Holiday Cottages’ control. If your booking is cancelled we will endeavour to book you into an equivalent home, however St Arnaud Holiday Cottages takes no responsibility if this is not possible. Any existing deposit may be either put towards a new booking or refunded in full. 

 These terms constitute the entire agreement between you and ourselves.

Our failure or delay in exercising or enforcing any right or provision of these terms shall not constitute a waiver of such right or provision.

If any provision of these terms is found by a Court of competent jurisdiction to be invalid, the parties nevertheless agree that the Court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of these terms remain in full force and effect.